FREQUENTLY ASKED QUESTIONS

 

 

Ordering custom products begin with selecting your product. The next step is creating your custom design, logo or image. Once your design is created and your product selected you can leave the rest to us. We will create your custom creation to our high standards you are sure to love.

With [YOUR COMPANY NAME], it’s easy to order your custom products online using our custom design editor. If you have any difficulty or just want some help creating that perfect look, let contact us know and we will be happy to help.

How much does it cost to make a custom product?

The cost of an item depends primarily on four things:

  • What kind of item you are ordering
  • How many items you are ordering
  • How many locations you want to print on
  • How many colors are printed on each location

How can I go about getting a price quote?

Most items are priced already for you on our website, however there are times when a special quote is needed for bulk quantities or special order items. To get a quote, you can use our Contact Us page to drop us a note and one of our team members will get back to you as soon as possible, or give us a call at 999-999-9999.

How can I pay for my order?

Our website uses PayPal to process credit card payments for our customers. PayPal’s website is secure and highly encrypted. With industry-standard security features and buyer protection programs, you can be assured of safe and secure transactions with [YOUR COMPANY NAME].

Can I talk to a real person about my order before I place it?

Absolutely! Please call us at 999-999-9999 during our office hours Monday – Friday 9am to 6pm (CST).

How long does it take to get my order?

Whenever you need them! Tell us your due date and we’ll make sure they arrive on time. (note: not all products are available for orders required in less than 5 business days.) Contact us if you have questions about your due date!

I don’t know anything about graphic art, is that a problem?

Not at all – you have options! First try our Product Design Studio to start. Still can’t figure out your design? Our in-house graphic art department can work with you to make your vision a reality. Whether you’re working with vector-based artwork or a doodle on a napkin – we’ll make sure you’re happy with your products.

What format should I submit my artwork in?

We can handle any file type, but we prefer Adobe Illustrator files. If submitting a raster file (.psd, .jpg, .gif), we prefer high resolution. The higher the DPI (dots per inch) the better.

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